Customer Care

After placing an order, you will be sent a confirmation email that includes an order number. Please save this number, as you will need it to inquire about your online purchases. For questions regarding the status of your order, please contact us HERE.

For product order inquiries: 


Phone: 650.566.8353 Fax: 650.566.8355
customerservice@labelledayspas.com

For customer service related to spa services or products, please phone your local spa manager or email our corporate office at service@labelledayspas.com

Payment Options 


We gladly accept American Express, Visa, MasterCard and Discover for processing your orders over the Internet. If you prefer to pay by check or money order, please send your payment along with your order information to:

LaBelle Day Spas & Salons 
Mail Order Division
929 High Street
Palo Alto, CA 94301

Make checks payable to LaBelle Day Spas & Salons.

Sales Tax 
We are required to collect sales tax for product purchases by California residents. If you are shipping to other destinations, you will not be charged this tax.

Privacy & Safety

Information We Collect

We may obtain personal information about you from various sources. We may collect this information when you provide it on our website, via our social media pages, when you download one of our mobile applications (either via Apple iOS or Android) onto your mobile devices or at one of our events. Our products are available for sale in many department stores. Unless otherwise indicated at the time that you provide your personal information, any personal information collected in these department stores is not provided to us. This Privacy Policy does not address any data collection by our retail partners. When you visit this site, our social media pages, or use services or features of one of our mobile applications, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

Information You Provide

You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, via our social media pages or through one of our mobile applications. The types of personal information you may provide to us includes:

  • Contact information (such as name, postal address, email address, mobile or other phone number, and mobile service provider)

  • Age and date of birth

  • Gender

  • Username and password

  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)

  • Purchase history

  • Product preferences

  • Your physical characteristics and skincare concerns

  • Contact information for friends or other people you would like us to contact

  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)

  • Information provided to through social media networks or one of our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friend list and other information described on the social media network or application sign-up page, or your geo-location details when using one of our mobile applications)

How We Use The Information

We may use the information you provide to:

  • Send you promotional materials or other communications

  • Provide services to you

  • Process your payment card and/or gift card transactions

  • Create and manage your online account, including access to your online purchase history

  • Assist with online selection and replenishment

  • Respond to your inquiries

  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us

  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys and other offers

  • Operate and communicate with you about our social networking or mobile applications

  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)

  • Comply with applicable legal requirements, relevant industry standards and our policies

 

We also may use the information in other ways for which we provide specific notice at the time of collection.

Information We Collect by Automated Means

When you visit this site, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages or download and use one of our mobile applications, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications, we may collect your IP address, your unique device identifier (or other device identifier) and/or geo-location data in order to offer you certain features or functionalities within that mobile application. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

For your convenience, our mobile applications may also include functionality that allows you to remain logged in to the application so that you do not have to reenter a password each time you want to access the application. IF YOU CHOOSE TO REMAIN LOGGED IN, YOU SHOULD BE AWARE THAT ANYONE WITH ACCESS TO YOUR MOBILE DEVICE WILL BE ABLE TO ACCESS AND MAKE CHANGES TO YOUR MOBILE ACCOUNT AND MAY BE ABLE TO MAKE PURCHASES THROUGH YOUR ACCOUNT. For that reason, if you choose to remain logged in to the application on your mobile device, we strongly recommend you enable the Passcode Lock security feature on your mobile device to protect against unauthorized access to and use of your mobile device and your account in the application.

Technologies We Use

Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and may provide you with the ability to reject or delete cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytics services on this site, our social network pages, or our mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.

Wholesale Inquiries

We offer dynamic 30+ years of expert skincare that we are happy to share with you and your clients. If you are a spa professional and would like to incorporate Bella Schneider Beauty into your salon or services, please visit our Wholesale for Professionals page fr more details.

Payment Methods

- Credit / Debit Cards

We gladly accept American Express, Visa, MasterCard and Discover for processing your orders over the Internet.

 

- Offline Payments

If you prefer to pay by check or money order, please send your payment along with your order information to:

LaBelle Day Spas & Salons 
Mail Order Division
929 High Street
Palo Alto, CA 94301

Make checks payable to LaBelle Day Spas & Salons.

Store Policy

LOCAL SHOPPING

LaBelle Day Spas & Salons

95 Town & Country Village

Palo Alto, CA 94301 | USA

36 Stanford Shopping Center Palo Alto, CA 94304 | USA

FOLLOW US

  • White Facebook Icon
  • White Instagram Icon

SIGN-UP FOR OFFERS

©2019 BSB - Bella Schneider Beauty. All rights reserved.